Privacy Policy

Your Pitlane account

When you create a Pitlane account, whether with the form on this website or in the Pitlane app, the details you enter (your name, email address, password, suburb, town or city, and number plate) are sent directly to create your account. Your account and everything in it is covered by the Pitlane app Privacy Policy, which you agree to when you sign up.

Information we collect on this website

We automatically collect limited technical and usage information when you visit the site, such as your IP address, basic browser or device details, the pages you view, the website or source you came from (the referring address), and the time of your visit. We use this to keep the site running, protect it from spam and abuse, understand how people find and use the site, and measure how well our marketing is working. This information is collected through our own first-party systems and our hosting and security providers, and is shown to us in an internal dashboard. We do not use third-party advertising trackers for it.

If you email us, we keep your message and email address so we can reply.

Vehicle details you registered before accounts opened

If you registered your vehicle on this website before Pitlane accounts opened, we still hold the details you gave us then (name, email address, number plate, suburb and town or city). We use them only to help you get set up on Pitlane, and we will delete them on request.

Where your information is stored

Information collected through this website is stored in our database, which is hosted by Supabase on servers located in Sydney, Australia. Our website is hosted by Vercel, and we use Cloudflare Turnstile to distinguish genuine visitors from automated bots.

Because these providers operate outside New Zealand, your personal information may be stored and processed overseas, including in Australia. Where information is held or processed outside New Zealand, we take reasonable steps to ensure it is protected by safeguards comparable to those required under the New Zealand Privacy Act 2020.

How we protect your information

We take reasonable steps to protect personal information from loss, misuse, and unauthorised access, disclosure or alteration. These include encrypting data in transit (HTTPS), restricting database access so personal information is not publicly readable, and limiting access to authorised personnel only.

Who we share information with

We do not sell your personal information.

We share information only with the service providers that help us operate Pitlane: currently Supabase (database hosting), Vercel (website hosting) and Cloudflare (bot protection). These providers are given only the information necessary to perform their services, and some are located overseas as described above.

We may also disclose information where required or permitted by law.

Your rights: access, correction and deletion

You have the right to:

• Request a copy of the personal information we hold about you;
• Ask us to correct any information that is inaccurate; and
• Ask us to delete your information.

To make any of these requests, email pitcrew@getpitlane.co. We will respond within a reasonable time, and in any case as required by the New Zealand Privacy Act 2020.

How long we keep your information

We keep personal information only for as long as needed for the purposes described in this policy, and we will delete it on request.

Cookies and analytics

We use our own first-party analytics to count visits and understand how people arrive at the site, for example, which link, post or ad they came from. This does not use advertising cookies or third-party tracking services, and the information is stored with our existing providers (in Sydney, Australia). Cloudflare Turnstile may use limited technical signals from your browser to confirm you are a genuine visitor.

Complaints

If you are concerned about how we have handled your personal information, please contact us first at pitcrew@getpitlane.co. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Pitlane
pitcrew@getpitlane.co

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.